Privacy Policy

This Privacy Policy is an electronic record in the form of an electronic contract as contemplated under the Information Technology Act, 2000, and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between You and BDO TalkRoom (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the 'I accept' tab or by mere use of the website or by other means, as specified by BDO TalkRoom from time to time) and will govern the relationship between You and BDO TalkRoom for your use of this website.

The terms "We" / "Us" / "Our" individually and collectively refer to BDO TalkRoom and the terms "You" / "Your" / "Yourself" refer to the users which includes all clients and business associates using BDO TalkRoom. Please read this Privacy Policy carefully. By using the website, You indicate that You understand, agree and consent to this Privacy Policy. If You do not agree with the terms of this Privacy Policy, please do not use this website. You hereby provide Your unconditional consent or agreements to BDO TalkRoom as provided under section 43A and section 72A of Information Technology Act, 2000.

1. Scope and Consent

1.1. You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functionality, features offered through this website. This Privacy Policy is intended to govern the use of BDO TalkRoom website (hereinafter referred as "Services") wherein BDO India LLP is providing compliance services through BDO TalkRoom. This policy appears in the main menu of the website. By using Our Services and/or registering for an account with Us, You are accepting this Privacy Policy and Terms of Use, You are consenting to Our collection, use, disclosure, retention, and protection of Your personal information in accordance with this Privacy Policy. If You choose not to provide the information We require, You may not be able to take advantage of many of Our features and Services. Your privacy is very important to Us. We do not publish, sell or rent Your personal information to third parties for their marketing purposes without Your consent.

2. Changes to this Privacy Policy

We reserve the right to change the Privacy Policy at any time by posting the amended terms on this Website. We request You to periodically review the Privacy Policy from time to time for the recent changes to Our privacy practices.

3. Personal Information

"Personal Information" means information which could reasonably be used to identify You personally, such as Your name, email address, physical address or other relevant personal details and demographic information, such as gender, pin code or similar information. For the purpose of this policy, Your sensitive personal data / information will be considered as a part of your Personal Information, which may include information such as password, financial and company information (details of bank account, credit card, debit card, or other payment instrument details, tax payment details, PAN card details, Aadhar details, company's registration number, GST identification number) or any other information required for Your GST compliances. We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

4. Collection of Information

4.1. You can browse BDO TalkRoom by using an authenticated login ID & password. You will be required to provide Us with certain personal information when You create an account with Us. Once You give Us Your personal information, You are not anonymous to Us. Wherever possible, We indicate which fields are required and which fields are optional. You may have the option not to provide information by choosing not to use a particular service or feature on BDO TalkRoom. We may automatically track certain information about You based upon Your behaviour on BDO TalkRoom. This information may include the URL that You just came from (whether this URL is on BDO TalkRoom or not), which URL You next go to (whether this URL is on BDO TalkRoom or not), Your computer browser information, and Your IP address.

4.2. BDO TalkRoom will collect Personal Information when You create Your account with BDO TalkRoom. If You do not provide Personal Information that is classified as mandatory by BDO TalkRoom, You may not be able to avail the services offered by BDO TalkRoom.

4.3. You represent that the information/data you provide from time to time is and shall be correct, current and updated and You have all the rights, permissions and consents to provide such information or data. You confirm that Your provision of the information or data and BDO TalkRoom's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees. You must be very careful about any Personal Information that You share with third parties. BDO TalkRoom will not be liable for the disclosure and dissemination of Your Personal Information by You to third parties, including other users of BDO TalkRoom.

4.4. As stated above, while You browse BDO TalkRoom, We may collect "Non-Personal Information" i.e., information that does not identify You or any other individual, and includes session and usage data, log data and aggregate information collected through cookies. Data in cookies may be read to authenticate user sessions or provide other services. BDO TalkRoom may install cookies or other similar data collection software in Your computer system/device for such purpose and You hereby consent to the same. BDO TalkRoom may use third party web analytics services to track and analyze your interaction with this Website, such as mouse clicks, mouse movements, scrolling activity as well as any text that you choose to type into the Website. BDO TalkRoom uses this information to enhance your experience.

4.5. BDO TalkRoom may also obtain information, including Personal Information, from third parties and sources other than this Website, such as advertisers or other users who import your email address to their address book. We may also, at your discretion, receive information from third party services that provide a mechanism to expose information you have provided to such third party through use of an application program interface (API), such as Facebook, Twitter, Google etc. If we combine or associate information from other sources with Personal Information that we collect through this Website, we will treat the combined information as Personal Information for the purposes of this Privacy Policy.

4.6. You can delete Your account at any time. However, Your information may remain stored in archive on Our servers even after the deletion or the termination of Your account for such period as may be required under applicable laws.

5. Use of the Information Collected

5.1. We collect only such Personal Information that We believe to be relevant and to provide the Services to You effectively. To the extent We use Your Personal Information for marketing and advertisement to You, We will provide You the ability to opt-out of such uses. You agree that We may use Personal Information about You to improve Our marketing and promotional efforts, to analyse site usage, improve BDO TalkRoom's content and product offerings, and customize BDO TalkRoom's content, layout, and services. You agree that We may use Your Personal Information to contact You.

5.2. BDO TalkRoom limits the disclosure of Personal Information to an authorized GST Suvidha Service Provider, the Government of India, BDO TalkRoom's employees, independent contractors, affiliates, consultants, business associates, service providers and distributors, on a need-to-know basis, and only if the disclosure will enable that entity to provide BDO TalkRoom with business, professional, or technical support or to facilitate the rendering of the Services to You.

5.3. BDO TalkRoom does not rent, trade or sell Your Personal Information in any manner, except as specified herein or if express consent is sought from You. Your Personal Information will be kept confidential to the maximum possible extent and will be used to support Your relationship with BDO TalkRoom. The information so provided by You to BDO TalkRoom or otherwise captured by BDO TalkRoom may be used for a number of purposes connected with BDO TalkRoom business operations which may include the following:

a) to record, support and facilitate Your use of BDO TalkRoom;

b) to provide You with support services and back-end support for the use of BDO TalkRoom;

c) to respond to Your inquiries and fulfill Your requests for information;

d) to notify You of any new products or services of BDO TalkRoom and to send You important information regarding BDO TalkRoom and the Services, changes to any of BDO TalkRoom's policies and/or other administrative information;

e) to send You surveys and marketing communications that BDO TalkRoom believes may be of interest to You;

f) to help You address your technical problems with respect to BDO TalkRoom, including by using Your account information for other e-commerce websites/platforms to address technical issues regarding Your account with BDO TalkRoom;

g) to conduct internal reviews and data analysis for BDO TalkRoom / Services;

h) to enable proper administering of BDO TalkRoom;

i) personalizing Your experience while using BDO TalkRoom / Services;

j) protecting the integrity of BDO TalkRoom / Services;

k) to resolve disputes;

l) to troubleshoot problems;

m) to measure consumer interest in Our products and services,

n) to inform You about online and offline offers, products, services, and updates;

o) to customize Your experience;

p) to detect and protect Us against error, fraud and other criminal activity,

q) to enforce Our terms and conditions and as otherwise described to You at the time of collection.

5.4. In Our efforts to continually improve Our product and service offerings, We collect and analyse demographic and profile data about Our user's activity on BDO TalkRoom. User information is also compiled and analysed on an aggregated basis.

5.5. We may identify and use Your IP address to help diagnose problems with Our server, and to administer BDO TalkRoom. Your IP address is also used to identify You and to gather broad demographic information. We will occasionally ask You to complete optional online surveys. We use this data to tailor Your experience at BDO TalkRoom, providing You with content that We think You might be interested in and to display content according to Your preferences.

5.6. We may use Personal Information to verify whether You are entitled to access and use BDO TalkRoom and the Services. This Personal Information may also be used to enable BDO TalkRoom to enhance Your experience of BDO TalkRoom.

5.7. Further, with respect to Non-Personal Information automatically collected and stored in files, BDO TalkRoom uses this information to understand and analyze trends, to learn about user behaviour on BDO TalkRoom, and to gather demographic information about the user base as a whole. As Non-Personal Information does not personally identify You, BDO TalkRoom may use and disclose Non-Personal Information for any purpose.

5.8. All details disclosed at the time of subscription with consent will be retained as per this Privacy Policy. We retain Your Personal Information as long as it is necessary and relevant in accordance with provision of applicable law. In addition, We may retain Personal Information from closed accounts to comply with applicable laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce Our User Agreement and take other actions permitted or required by applicable laws. After it is no longer necessary for Us to retain Your Personal Information, We may dispose of it in a secure manner according to Our data retention and deletion policies.

6. Information We Share

6.1. We do not sell or otherwise disclose Personal Information about Our customers, except as described herein.

6.2. We may share Personal Information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, detect related or multiple accounts to prevent abuse of Our services, and to facilitate joint or co-branded services that You request where such services are provided by more than one corporate entity.

6.3. We may disclose your Personal Information, deliver information to You that in some cases are targeted to Your interests. We minimize the amount of disclosure of Personal Information, We disclose that what is directly relevant and necessary to accomplish the specified purpose. As stated above, We do not disclose Your Personal Information to third parties for their promotional, marketing and advertising purposes without Your explicit consent.

6.4. We may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders, or other legal process. We may disclose Personal Information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, or protect the rights, property or personal safety of Our users.

6.5. We may disclose Your Personal Information to Our consultants, vendors and contractors who provide various services including, contact information verification, payment processing (if any), customer service, website hosting, data analysis, IT services, and other similar services, under confidentiality restrictions, in order to enable such vendor and service providers to provide the Services subscribed to by You.

6.6. As necessary or appropriate, We may share Your information or may preserve any communication by You with BDO TalkRoom through BDO TalkRoom or any Service:

a) in any manner permitted under applicable law;

b) to respond to requests from public and government authorities, including public and government authorities outside Your country of residence;

c) to enforce BDO TalkRoom's terms and conditions;

d) to protect BDO TalkRoom's rights, privacy, safety or property, and/or that of BDO TalkRoom's affiliates, You or others; and

e) to allow BDO TalkRoom to pursue available remedies or limit the damages that BDO TalkRoom may sustain.

6.7. Your consent to collecting Personal and Non-Personal Information, being part of the terms and conditions through which BDO TalkRoom provides You with the Services, may be implicit or implied or through course of conduct.

6.8. If We were to merge with or be acquired by another company, sale of company assets or restructuring, financing, or acquisition of all or a portion of our business by or into another company, We may share information with them in accordance with this Privacy Policy. Should such an event occur, We will require that the new combined entity follow this Privacy Policy with respect to Your Personal Information. If Your Personal Information will be collected, used, disclosed, or retained for any purposes not covered in this Privacy Policy, You will receive prior notification of the processing of Your Personal Information for the new purposes.

7. Our Service/ Marketing / Promotional / Newsletters mailings

7.1. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications (inform as IT requirement) from Us on behalf of Our partners, and from Us in general, after setting up an account. You may change Your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. You may update Your information and change Your account settings at any time.

7.2. We reserve the right to send You certain service related communication, considered to be a part of Your account without offering You the facility to opt-out.

8. Information security

8.1. We work hard to put in place stringent security measures to protect the loss, misuse, and alteration of the information under Our control. The secure server software (SSL) encrypts all information You put in before it is sent to Us. Whenever You change or access Your account information, We offer the use of a secure server. Once Your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access. Our servers are accessible only to authorized personnel and that Your information is shared with respective personnel on need-to-know basis to complete the transaction and to provide the Services requested by You.

8.2. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ reasonable security practices and procedures and current internet security methods and technologies in compliance with Information Technology Act, 2000 and Rules made there under. You agree that this Privacy Policy and any security measures that the We may take to secure Personal Information (as defined under the Information Technology Act and the rules made thereunder) or Sensitive Personal Data or Information (as defined under the Information Technology Act and the rules made thereunder) on the Website constitutes reasonable security practices and procedures under section 43A of the Information Technology Act, 2000 and accordingly, the rules of the Central Government in this regard shall not apply. Although We will endeavour to safeguard the confidentiality of Your personally identifiable information, transmissions made by means of the Internet or telecom or other networks cannot be made absolutely secure. By using BDO TalkRoom You agree that We will have no liability for disclosure of Your information due to errors in transmission or unauthorized acts of third parties.

8.3. We will not be held responsible for events arising from unauthorized access to Your Personal Information. We will rely on You for telling Us if You experience any unusual events that may indicate a breach in Your information security. We will then seek to investigate whether the security breach was related to the data transmissions from Our Services and let You know what steps can be taken to rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

8.4. Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form. BDO TalkRoom may store, collect, process and use Your data in countries other than the Republic of India but under full compliance with applicable laws. BDO TalkRoom may enter into agreement with third parties (in or outside of India) to store Your information or data. These third parties may have their own security standards to safeguard Your information or data and BDO TalkRoom will on commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard Your information / data.

8.5. BDO TalkRoom shall not be responsible for any breach of security or for any actions of any third parties that receive Your Personal Information.

8.6. Notwithstanding anything contained in this Policy or elsewhere, BDO TalkRoom shall have no liability whatsoever in case of occurrence of a force majeure event, including in case of non-availability of any portion of BDO TalkRoom and/or Services occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, man-made disaster, infrastructure failure, technology outages, failure of technology integration of partners or any other cause whatsoever, beyond the control of BDO TalkRoom. Further, in case of a force majeure event, BDO TalkRoom shall not be liable for any breach of security or loss of data uploaded by You to BDO TalkRoom.

9. Children's Privacy

Use of Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are a minor i.e. under the age of 18 years, You may use Our services only with the involvement of a parent or guardian.

10. Third Party Privacy Practices

10.1. This Privacy Policy addresses only the use and disclosure of Personal Information we collect from You. If You disclose Your information to others, or if You are directed to a third-party website, their privacy policy and practices will apply. We disclaims all liability against any loss suffered by you from accessing those third-party websites.

10.2. We cannot guarantee the privacy or security of Your information once You provide it to a third party and We encourage You to evaluate the privacy and security policies of third party before entering into a transaction and choosing to share Your information.

11. Access, Correction and Deletion

BDO TalkRoom provides You with information that BDO TalkRoom maintains about You. This may be provided to You on request, in case You experience any doubts. You may request access and/or correct the information BDO TalkRoom has collected from You by contacting BDO TalkRoom at

12. Jurisdiction

Any dispute over privacy issues will be subject to this Privacy Policy and BDO TalkRoom's terms and conditions, and the applicable law shall be the law of the Republic of India. Courts in Mumbai alone shall have exclusive jurisdiction to hear disputes arising out of this Privacy Policy.

13. Links to Other Sites

BDO TalkRoom links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

14. Advertisements

We use third-party advertising companies to serve ads when You visit BDO TalkRoom. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to BDO TalkRoom and other websites in order to provide advertisements about goods and services of interest to You.

15. Grievance redressal

In case of any feedback or grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of BDO TalkRoom's Terms of Use and other terms and conditions, please contact the following ID:

16. Disclaimer